Subscription Policy

Last updated July 7, 2026

This Subscription Policy (the "Subscription Policy") sets out the contractual terms governing Trial Plans, Memberships, automatic renewals, billing, cancellations, and refunds offered through the website www.mytraitsprofile.app (the "Website"), the "MyTraitsProfile" software application (the "Application"), and any associated services (collectively, the "Services").

The Services are provided by Aura Health, private limited liability company incorporated under laws of United States of America, having its registered office at 16192 Coastal Highway, Lewes, Delaware 19958, County of Sussex, United States of America. (the "Company", "We", "Our", or "Us"). The Company operates the Website, provides the technical platform, manages the purchase of a limited-duration introductory paid access period offering temporary access to the Services (the "Trial Plan") or an automatically renewing paid membership that provides ongoing access to the Services (the "Membership"), processes billing, and facilitates access to the Services.

This Subscription Policy forms an integral part of the Terms and Conditions (the "Terms") governing Your use of the Services and should be read together with the Terms. Unless otherwise expressly defined herein, all capitalized terms used in this Subscription Policy shall have the meanings assigned to them in the Terms.

This Subscription Policy does not replace the Terms. Rather, it consolidates in a single document the provisions of the Terms specifically applicable to Trial Plans and Memberships. In the event of any inconsistency between this Subscription Policy and the Terms, the Terms shall prevail, unless applicable law requires otherwise.

By purchasing a Trial Plan or Membership, authorizing recurring payments, or otherwise using the Services, You acknowledge that You have read, understood, and agree to be bound by this Subscription Policy and the Terms.

1. Fees, Trial & Membership Plans

Fees and Payment Authorization

1.1 Certain parts of the Services are offered for a fee ("Fees"). The applicable Fees, currency, billing terms, the Trial Plan duration, the Membership duration (the "Membership Period"), and renewal conditions will be disclosed to You prior to purchase, including during the checkout process and/or on the payment screen. By providing Your payment information and completing a purchase, You authorize the Company to charge Your selected payment method for all applicable Fees, including any recurring Membership charges, in accordance with the Terms and the disclosures presented at checkout.

1.2 You agree to provide current, complete, and accurate payment and account information and to promptly update such information as necessary to ensure successful payment processing. Fees may be charged in the currency displayed at checkout or in the order confirmation. Any currency conversions, foreign transaction fees, bank commissions, or additional charges imposed by Your payment provider remain Your sole responsibility. The specific amount and currency charged are determined based on Your detected jurisdiction, selected payment method, and the regional pricing applicable at the time of checkout. You are responsible for reviewing the final summary on the payment screen before authorizing the transaction.

1.3 We reserve the right to correct any pricing, currency display, billing, or checkout errors, inaccuracies, or omissions, even if payment has already been requested or received. In the event of such an error, we may cancel, void, or adjust the affected transaction and, where applicable, issue a refund or request the correct payment amount, to the extent permitted by applicable law.

Trial Plan

1.4 New Users may be offered a one-time paid Trial Plan that provides limited access to the Services for the period disclosed at checkout. The applicable Trial Plan fee, currency, included features, and duration will be presented to You before payment authorization and may also be additionally confirmed in the order confirmation message. The Trial Plan duration is seven (7) days, and access to the Services is granted immediately upon successful payment.

1.5 The Trial Plan is intended to allow Users to access certain Reports, features, and/or explore the Services. Unless You cancel before the end of the Trial Plan period, the Trial Plan will automatically convert into the paid Membership under the billing terms disclosed at checkout and confirmed in the order confirmation.

Membership and Automatic Renewal

1.6 After the Trial Plan period, Your access to the Services will automatically continue under the Membership unless You cancel in accordance with the Terms. Each Membership Period is twenty-eight (28) days. The Membership fee, currency, the Membership Period, and renewal terms will be additionally disclosed to You at checkout and/or in the order confirmation. You acknowledge that the Membership constitutes a recurring payment obligation and that renewal charges will be applied automatically at the beginning of each new Membership Period unless You cancel prior to renewal.

1.7 By purchasing the Trial Plan or the Membership, You expressly acknowledge and agree that Your selected payment method will be charged automatically for each Membership Period without further authorization and that the Membership will continue until You cancel it. We may change the Membership fees from time to time and will notify You in advance of any such changes. Updated Fees will not apply to the current Membership Period, and if You do not agree to the revised Fees, You must cancel the Membership before the changes take effect.

1.7.1 Following the purchase of the Trial Plan or the Membership, You may receive an order confirmation by email or through the Services. Such confirmation may include, where applicable, the purchased plan, the amount charged, the currency, the applicable billing interval, the renewal terms, and the entity that processed the payment. In the event of any discrepancy between the checkout disclosures and the order confirmation, the checkout disclosures shall prevail unless applicable law requires otherwise.

Timing of Charges and Billing Date

1.8 The billing date for the Membership is generally the date on which the applicable Membership fee is successfully charged to Your payment method. The Membership fees are typically charged in advance for each Membership Period. Where a renewal charge is collected after one or more failed attempts, the next billing date may be calculated from the date on which the renewal payment is successfully collected, unless otherwise stated at checkout or required by applicable law.

1.9 You acknowledge that billing cycles and payment collection timing may vary due to calendar differences, payment processing delays, failed renewal attempts, technical adjustments, fraud-prevention checks, processor requirements, or operational considerations. The Company does not guarantee that any payment will be successfully processed on the first attempt or at any specific time. If a payment attempt is declined by Your financial institution, we reserve the right to re-submit the charge at a later time or date, or to apply the process as described in Sections 1.10–1.13 of this Subscription Policy, to ensure the continuity of Your Services. The Company is not responsible for payment failures caused by insufficient funds, bank restrictions, expired payment methods, or other factors outside its control.

1.10 If a payment is declined, reversed, fails authorization, or otherwise cannot be successfully collected for any reason, the Company may, to the fullest extent permitted by applicable law, attempt to reprocess the payment multiple times using the same payment method, stored payment credentials, tokenized payment information, or any other payment method validly associated with the Account, at different times and over an extended collection period.

1.11 Where permitted by applicable law and payment processor rules, failed or declined recurring Membership charges may additionally be transferred, assigned, or submitted to an authorized third-party payment recovery provider for further collection and recovery attempts. Such recovery attempts may be performed using previously authorized payment credentials or payment method tokens associated with the Account. Such third-party recovery providers act solely as independent payment recovery and billing service providers and do not assume responsibility for the operation, quality, legality, or performance of the Services.

1.12 You acknowledge and agree that payment recovery or rebilling attempts may appear under a different payment descriptor than the original transaction descriptor and may include references to an authorized billing partner, or recovery provider.

1.13 During any failed-payment or collection period, the Company may, at its sole discretion and to the extent permitted by applicable law, continue the Membership, maintain access to the Services, apply a temporary discounted renewal amount, reduced recovery charge, or other promotional pricing intended to facilitate successful renewal, and continue payment collection attempts until the Membership is cancelled by You in accordance with Section 2 of this Subscription Policy or otherwise terminated where required by law. The Company may continue payment collection attempts indefinitely, unless and until the Membership is formally cancelled by You in accordance with Section 2 of this Subscription Policy. A failure to collect payment does not constitute a termination of the Membership by the Company and does not waive the User's obligation to pay any validly incurred Fees or outstanding Membership charges.

1.13.1 To ensure transaction security and optimize payment processing, any purchase (including the Trial Plan or the Membership renewal) may be processed as one or more separate transaction entries on Your payment statement. For example, a single order may be split into two distinct charges: one representing the fee for digital report generation or onboarding, and the other for ongoing access to the Services. The total amount charged will not exceed the price disclosed to You at checkout, regardless of the number of transaction entries. For the avoidance of doubt, transaction descriptors displayed on Your payment card or bank statement may vary depending on the payment processor, recovery provider, acquiring bank, or billing infrastructure used to process the transaction.

1.13.2 To facilitate the Membership continuity, payment recovery, fraud prevention, dispute handling, and billing administration, the Company may share limited transaction-related information, payment status data, billing identifiers, and tokenized payment credentials with authorized payment recovery or billing service providers in accordance with the Privacy Policy, applicable law, and industry security standards.

1.14 You may cancel the Trial Plan or the Membership at any time in accordance with Section 2 of this Subscription Policy and Section 6 of the Terms. To avoid being charged for the next Trial Plan conversion or the next Membership Period, cancellation must be completed before the applicable renewal or conversion date disclosed to You at checkout, in the order confirmation, or within the Account settings.

1.15 Cancellation stops future recurring charges only from the effective cancellation date and does not affect any Fees already charged or validly authorized prior to cancellation, except where required by applicable law.

2. Cancellation

2.1 You may cancel the Trial Plan or the Membership at any time before the end of the applicable Trial Plan or Membership Period. Cancellation may be completed either by logging into the Account and using the "Cancel Membership" functionality within the platform, or by contacting customer support at [email protected] using the email address associated with the Account.

2.2 To prevent the next recurring charge, cancellation must be completed before the applicable renewal or conversion date. If cancellation is submitted after that date, the next charge may still be processed and the cancellation will take effect from the end of the then-current paid or successfully collected Membership Period, except where required otherwise by applicable law.

2.3 Upon successful cancellation, the Membership will not renew again, and no further recurring Fees will be initiated after the end of the then-current paid or successfully collected Membership Period. Unless otherwise required by applicable law or expressly stated in the Services, cancellation of the Membership does not automatically delete the Account. The Account deletion may be requested separately in accordance with the Terms or Privacy Policy. For the avoidance of doubt, where a renewal payment is successfully collected after one or more failed attempts, access to the Services may continue for the corresponding Membership Period.

2.4 The Memberships are personal to the User and may not be assigned, transferred, or shared with any third party without our prior written consent. The Services are offered only to Users who meet our eligibility requirements, including minimum age and geographic restrictions.

2.5 We reserve the right, at our sole discretion, to modify, update, or discontinue the Membership terms, benefits, pricing, promotions, eligibility requirements, or available features at any time. Any such changes will apply prospectively and will not affect the current Membership Period. In the event of a material change, such as an increase in the Membership pricing, we will provide reasonable advance notice (no less than 30 days) via email, giving You the opportunity to cancel the Membership before the updated terms take effect. Continued use of the Membership after the effective date of the changes constitutes Your acceptance of the updated Subscription Policy and, where applicable, the updated Terms.

3. Refund Policy

3.1 All Trial Plans and Memberships constitute digital services that are made available immediately after purchase. Except where required by applicable law, refunds are not guaranteed and are assessed on a case-by-case basis at the reasonable discretion of the Company. Any refunds that may be issued are granted solely at our discretion and on a case-by-case basis.

3.2 If You believe You are entitled to a refund, You must contact customer support at [email protected] and provide the email address associated with the Account, details of the relevant purchase, and a clear explanation of the reasons for Your refund request. Refund requests will not be considered unless submitted directly to customer support.

3.3 Initiating a chargeback, payment dispute, or refund request through a payment provider, financial institution, card issuer, or third-party platform without first contacting customer support may result in the suspension or termination of the Account, restriction of access to the Services, or cancellation of ongoing the Membership benefits, and does not guarantee a refund.

3.4 You agree that initiating a chargeback, payment dispute, retrieval request, or claim with Your credit card issuer, payment provider, or bank in relation to a validly authorized transaction, recurring the Membership renewal, or payment recovery attempt processed in accordance with the Terms may constitute a material breach of the Terms. If You initiate a chargeback for a transaction that was authorized in accordance with the Terms (including recurring Membership charges), we reserve the right to:

3.4.1 Immediately suspend or terminate the Account and access to the Services;

3.4.2 Dispute the chargeback or payment dispute by providing evidence of Your authorization, acceptance of the Terms, recurring billing consent, use of the Services, access logs, payment recovery records, transaction metadata, device identifiers, and generated or accessed Reports;

3.4.3 Report relevant account, billing, payment recovery, and transaction information to payment processors, fraud prevention providers, recovery service providers, card network monitoring systems, and risk management services, in accordance with applicable law; and

3.4.4 Pursue recovery of the disputed amount together with any applicable chargeback fees, administrative costs, collection expenses, or third-party recovery costs incurred by the Company.

3.4.5 For the avoidance of doubt, the recurring Membership charges, renewal payments, and payment recovery attempts processed using previously authorized payment credentials or tokenized payment methods shall be deemed authorized transactions where the original Membership purchase and recurring billing consent were validly obtained in accordance with the Terms and applicable law.

3.5 Trial Plan fees are generally non-refundable, as access to the Services and the generated Report is provided immediately upon purchase.

3.6 The Membership fees are charged in advance for each recurring period for which the Membership is active and paid Membership Period. Once the Membership Period has started, the applicable Membership fee is non-refundable, except where required by applicable law. We do not offer partial refunds, credits, or reimbursements for unused time within the Membership Period.

3.7 If You are a consumer residing in the European Union, You typically have the right to withdraw from distance contracts within fourteen (14) days. However, by purchasing the Trial Plan or the Membership, You request immediate access to the digital content (Services and Reports):

3.7.1 Performance of the contract begins immediately upon Your payment and account activation; and

3.7.2 You thereby expressly waive and lose Your right of withdrawal from the moment the performance of the Service has begun. Therefore, once access to the Services is granted, You generally cannot cancel the purchase to receive a refund for that specific billing period under the right of withdrawal regulations.

4. Final Provisions

4.1 This Subscription Policy forms an integral part of the Terms and should be read together with the Terms and the Privacy Policy, available at: https://mytraitsprofile.app/docs/privacy-policy.

4.2 The Company may amend this Subscription Policy from time to time to reflect changes in the Services, applicable law, payment practices, business operations, or the Terms. Any material changes will be communicated in accordance with the Terms where required by applicable law.

4.3 Continued use of the Services after the effective date of an updated Subscription Policy constitutes Your acceptance of the updated Subscription Policy, unless applicable law requires additional consent.

4.4 If You have any questions regarding this Subscription Policy, please contact us at:

Support Email: [email protected]

Company: Aura Health
30 N Gould ST STE R
Sheridan, Wyoming 82801
United States of America